Technical Support

If you would like to better understand our process, in particular if this is your first time working with Fisen, please click here.
For unit troubleshooting, and technical support please contact our technical support team. You can call us at 616-698-7279 or email us at
Prior to calling or emailing please review the following information.
Fisen Installation, Operation and Maintenance (IOM) manual
Technical Support FAQ's
When contacting technical support, either by phone, or via email, please have the Fisen Job number available. The Fisen job number is located on the Fisen Custom Unit Label behind the unit serial number, see here.
If you are contacting Technical Support on an existing ticket, please include both the Fisen Job number and ticket number in the subject line of your email.